The "AI Operations Manager" designed to eliminate the leaky bucket problem. It answers calls, syncs calendars, processes payments, and manages customer relationships 24/7/365.
When pitching SJM Voice, you must shift the client's mindset from "Cost" to "Investment".
These are the technical differentiators that separate us from basic "IVR" or "Chatbot" systems.
The AI connects to the client's database. If a customer calls for the second time, the AI says: "Welcome back, Sarah. Are you calling about your appointment next Tuesday?"
Why it sells: Makes customers feel valued, not processed.
Our Real-Time Sentiment Engine analyzes voice pitch and keywords. If "Anger" > 80%, the system flags the call and SMS alerts the manager instantly.
Why it sells: Business owners fear bad reviews. This is their safety net.
Read/Write access to Google Calendar. It doesn't just "request" a time; it hard-books it. It handles time zones and conflict resolution automatically.
Why it sells: Eliminates "phone tag" completely.
Automatic Language Detection (ALD). Switches between English, Arabic (Gulf/Levantine/Egyptian), Spanish, and French in < 200ms.
Why it sells: Expands the client's market reach.
The AI can generate a secure payment link and SMS it to the caller while they are on the line to collect deposits.
Why it sells: Reduces "no-shows" by securing financial commitment.
Every call is transcribed. Metadata (Time, Duration, Outcome, Sentiment) is pushed to a master Google Sheet for analytics.
Why it sells: Owners love data. They can see exactly how many leads they got.
For Clinics, Gyms, Law Firms, Salons
For Reactivating Cold Leads
Pitch Strategy: "If you close just 5 customers from these 500 calls, you've doubled your investment."
Use this table when a client says: "Can't I just use a cheap answering service?"
| Feature | SJM Voice Engine | Human Receptionist | Basic IVR / Chatbot |
|---|---|---|---|
| 24/7 Availability | ✔ YES | ✘ NO (9-5 only) | ✔ YES |
| Contextual Memory (VIP) | ✔ YES | ✔ YES (If they remember) | ✘ NO |
| Real-Time Calendar Booking | ✔ YES | ✔ YES | ✘ NO (Usually just email) |
| Sentiment Analysis | ✔ YES (Scientific) | ✔ YES (Subjective) | ✘ NO |
| Simultaneous Calls | ✔ Unlimited | ✘ 1 at a time | ✔ Unlimited |
| Monthly Cost | $300 | $2,500+ | $50 - $100 |
Pain Point: Missed calls while receptionist is checking in a patient.
The Fix: SVIE integrates with their scheduling software (via API/Calendar). Handles "Emergency" triage questions.
Key Feature: VIP Memory ("Hi John, is your tooth still hurting?").
Pain Point: Calls about class schedules and membership pricing. High volume, low value.
The Fix: SVIE answers FAQs instantly. Up-sells outbound leads for "New Year" promos.
Key Feature: Outbound Promo (Reactivating cancelled members).
Pain Point: Every missed call is a potential $5,000 client lost.
The Fix: Professional, high-end intake. Gathers case details securely before passing to a lawyer.
Key Feature: Confidentiality & Transcript logging.